Support
Orders are handled by Naver Smart Store.
Shipping, exchanges and returns follow Smart Store’s policy and process. The summary below is for guidance; the product page terms take precedence.
Shipping
Orders ship in the order received. Tracking and estimated delivery are shown in your Naver Smart Store order history. Remote islands and mountain areas may take longer.
Requesting an exchange or return
Request it directly from your Smart Store order history, or email santeo@naver.com with your order number and we will help. We work through requests on weekdays, 09:00–18:00 KST.
When we cannot accept a return
If the product’s value has been significantly reduced through use, or the package has been opened and the gel exposed or used, an exchange or return may not be possible. For damage in transit or a wrong item, send us a photo after delivery and we will replace or refund in full.
Contact
santeo@naver.com · +82 507-1308-8390 (weekdays 09:00–18:00 KST, closed weekends and public holidays)